How can we help you?

Our games are available on both the Apple App Store and Google Play Store. Visit our Games page and tap "Explore Games" — it will automatically direct you to the correct store for your device.

Our games run on iOS (iPhone and iPad) and Android devices. For the best experience, we recommend a device running iOS 14+ or Android 8.0+. Check the individual app listings in the stores for exact requirements.

Progress is saved automatically as you play. If you have an account, your data also syncs to the cloud, so you can continue from where you left off on another device.

Power-ups and hints can be earned during gameplay or obtained through the in-game shop. Tap the shop icon (usually in the top-right corner) to see what's available. Some power-ups are also awarded for completing levels or daily challenges.

Level resets can occasionally happen if the app is force-closed before progress is saved. Make sure to let the game return to the main menu before closing the app. If this keeps happening, try updating the game to the latest version.

In-app purchases are processed through Apple or Google, so refunds must be requested through your device's app store. On iOS, go to Settings > [Your Name] > App Store > Purchase History. On Android, go to Google Play > Profile > Purchases & subscriptions. You can also contact us and we'll do our best to help.

This can sometimes happen due to a network issue. Try restarting the app and checking your inventory. If the items still haven't appeared, please contact our support team with your device details and the transaction ID from your app store receipt.

Try these steps: (1) Update the app to the latest version. (2) Restart your device. (3) Close other background apps to free up memory. (4) Uninstall and reinstall the game — your cloud-saved progress will be restored. If the issue persists, contact us with your device model and OS version.

Make sure you have a stable internet connection for the initial download. Once loaded, the game can be played offline. If the blank screen persists after reinstalling, please reach out to us via the contact form below so we can investigate.

Go to the Settings menu within the game (gear icon) and look for "Account" or "Sign In." You can link your account using your Apple ID or Google account. If you need to transfer data between devices, ensure you're signed in with the same account on both.

You can request account deletion by contacting our support team. Include your account email or linked Apple/Google ID in your message. Please note that this action is permanent and all associated game data will be removed.