01. Personal Information That We Collect

The definition of personal information (used interchangeably in this Policy with “personal data”) depends on the applicable law based on your physical location. Only the definition that applies to your physical location will apply to you under this Policy. We may collect personal information from you directly, from third parties, from business partners, or from publicly available sources.

Information You Voluntarily Provide Us

• Account Information: When you use our Services, you may register an account with us to track your progress and to sync your activity across devices. To register an account, you may be asked to provide certain personal information to us, including your name, email address, and password.
• Optional Information: We may collect any personal information you provide to us when you use our Services. For example, you may provide additional account information, such as your language preferences. You may also provide information when participating in surveys, sweepstakes, contests, or events.
• Order Data: We may collect any personal information necessary to provide you with the Services requested. For example, when you make a purchase from us we may collect your name, billing address, shipping address, email address, phone number, and payment information.
• Customer Service: We collect the personal information you provide to us when you contact us for customer service, to provide feedback, or to request information. For example, when you use our feedback and choose to upload pictures, we will collect the picture information you provide for problem analysis.

Information We Automatically Collect

• Activity and Usage Data: While accessing or using the Services, we may automatically collect information about how you interact with the Services. Such information may include your Internet Protocol (“IP”) address, device identifier, advertising identifier, MAC address, operating system, browser type, language preferences, referring and exiting pages, crash data, location data, purchasing activity, and other data regarding your activities on the Services.
• Device Information: If you access the Services through a mobile device, we may be able to identify your device’s unique device identifier, MAC address, devices' operating system, devices' physical location, your mobile network information, and your mobile device's advertising ID.

02. How We Use Your Personal Information

We will only use your personal information as described in this Policy or as disclosed to you prior to such processing taking place. The purposes include:

• To Provide Our Services: Processing transactions, providing requested features, and syncing data across devices.
• To Personalize Your Experience: Using language preferences and country location to display correct language and time zone.
• To Send Service-Related Communications: Information about your account, requested transactions, and changes in policies.
• To Conduct Analytics: Quality control, internal auditing, and measuring app/campaign performance.
• To Ensure Security: Identity verification, customer service, security protection, and fraud monitoring.
• To Conduct Research and Development: Improving existing Services and designing new ones.
• To Promote Our Services: Marketing activities and sending information about products or events.
• To Maintain Compliance: Fulfilling tax obligations, business obligations, and managing risk.

03. How We Share Your Personal Information

• Within Our Corporate Organization: We are a multinational organization with cross-border legal entities. We may share information within our group for management and analysis.
• With Our Service Providers: Third parties performing functions such as processing payments (Apple/Google), storing data, and providing security.
• Merger or Acquisition: Disclosure to a subsequent owner or co-owner in connection with a merger, acquisition, or sale of assets.
• Legal Obligations: Compliance with valid legal process, public authorities, regulations, or protecting rights and safety.

04. Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and mobile identifiers to keep you logged in, remember preferences, and analyze usage. You can manage these through browser settings or mobile device "Limit Ad Tracking" features.

05. Your Privacy Rights and Choices

You have choices regarding marketing communications and updating your information. Depending on your location, you may have rights to access, correct, delete, or port your data. Contact us at Support@double8.games.

06. Security

We strive to adopt reasonable measures designed to protect your personal information. However, due to the nature of the internet, it is impossible to ensure that systems are 100% secure.

07. Transfers of Your Personal Information

08. Retention

We keep your information as long as necessary to achieve the purposes stated in this Policy or to comply with law. Account information is retained while active; marketing data until you unsubscribe.

09. Children

Our Services are not intended for use by children under sixteen (16). We do not knowingly collect info from children without parental consent.

10. California Privacy Notice

California residents have specific rights under the CCPA/CPRA, including the right to know what personal information we collect, the right to delete, and the right to opt-out of the "sale" or "sharing" of personal information.

11. EEA, UK, and Switzerland Notice

Individuals in these regions have rights under the GDPR, including specific legal bases for processing (contract, consent, legal obligation, vital interests, legitimate interests).

12. Service Providers and Partners

We work with trusted third parties for advertising and analytics, including AppLovin, Chartboost, Facebook, Google, Unity, and others.

13. Contact Us

01. Personal Information That We Collect

The categories of personal information we collect depend on which App you use and how you interact with it. Not all data below is collected by every game. We may collect:

Information you provide directly:

• Account or profile details if you create an account (such as username, email address, or password)
• Communications you send to us, including support requests and feedback
• Information related to in-app purchases (purchases are processed by the relevant app store; we do not receive your full payment card details)

Information collected automatically when you use the Services:

• Device identifiers, including advertising identifiers (such as Google Advertising ID / GAID and Apple Identifier for Advertisers / IDFA), and device or installation IDs
• Device and technical information, such as device model, operating system and version, language and region settings, network information, IP address, and app version
• Usage and gameplay data, such as levels played, session length, features used, and in-app events
• Approximate (coarse) location derived from your IP address
• Diagnostic information, such as crash logs and performance data

We do not knowingly collect sensitive personal data, and we do not require you to provide more information than is necessary to deliver the Services.

02. How We Use Your Personal Information

We use personal information to:

• Provide, operate, maintain, and improve the Services
• Deliver and measure in-app advertising (including for games that are supported by advertising)
• Process and verify in-app purchases
• Personalize content and remember your preferences
• Analyze usage, measure marketing and user-acquisition performance, and develop new features
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Provide customer support and respond to your requests
• Comply with legal obligations and enforce our Terms of Service

03. How We Share Your Personal Information

We do not sell your personal information for money. We may share personal information with:

• Advertising and monetization partners, who help us display ads and, where applicable, deliver personalized advertising and measure ad performance.
• Analytics and attribution providers, who help us understand how the Services are used and how users discover our games.
• App stores and payment processors (such as Google Play and the Apple App Store), in connection with downloads and in-app purchases.
• Cloud and infrastructure providers, who host and support our Services.
• Professional advisors and authorities, where required to comply with the law, respond to legal process, or protect our rights, users, or the public.
• In a business transaction, such as a merger, acquisition, or sale of assets, in which case personal information may be transferred as part of that transaction.

A list of the main third-party services we work with is provided in Section 12 (Service Providers and Advertising Partners).

04. Cookies and Similar Technologies ("Tracking Technologies")

Our Services and our partners use device identifiers, software development kits (SDKs), pixels, and similar technologies to operate the Services, remember preferences, serve and measure advertising, and analyze performance. On the web, we and our partners may use cookies for similar purposes.

You can limit certain tracking and advertising through your device settings — for example, by resetting your advertising identifier or enabling "Limit Ad Tracking" / "Opt out of Ads Personalization" on iOS and Android. On iOS, apps must request your permission before tracking you across other companies' apps and websites under Apple's App Tracking Transparency framework.

05. Your Privacy Rights and Choices

Depending on where you live, you may have rights to access, correct, update, delete, or obtain a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. You can also:

• Reset or remove your advertising identifier and opt out of personalized ads through your device settings
• Decline or revoke permissions (such as notifications) in your device settings
• Contact us to exercise your rights using the details in Section 14

We will respond to verified requests within the timeframes required by applicable law. We will not discriminate against you for exercising your rights.

06. Security

We maintain reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method is transmission or storage is completely secure, and we cannot guarantee absolute security.

07. Transfers of Your Personal Information

DOUBLE8 GAMES is based in the Socialist Republic of Vietnam, and our Services are operated from Vietnam. When you access or use our Services, your personal information is processed in Vietnam.

Because we work with global app stores, advertising networks, analytics providers, and cloud infrastructure providers, your personal information may also be processed in other countries where we or our service providers maintain facilities. Where we transfer personal information across borders, we take steps to ensure it is protected consistent with this Privacy Policy and applicable law, including Vietnam's Decree No. 13/2023/ND-CP. For transfers from the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses where required.

If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you are located, please stop accessing or using the Services.

08. Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we delete or anonymize it. Retention periods vary depending on the type of data and the purpose for which it was collected.

09. Children

Our Services are not directed to children under the age of 13 (or the minimum age required in your country), and we do not knowingly collect personal information from children. Where a game is intended for a general or family audience, we limit data collection accordingly and configure advertising to be appropriate for a mixed audience. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. California Consumer Privacy Notice

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, gives you rights regarding your personal information, including the right to know what personal information we collect, use, and disclose; the right to request deletion; the right to correct inaccurate information; and the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell personal information for money. To the extent the sharing of advertising identifiers with our advertising partners constitutes "sharing" under the CCPA, you may opt out by adjusting your device's ad-tracking settings or by contacting us using the details in Section 14. We will not discriminate against you for exercising your rights.

11. Additional Notice to Individuals in the European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, the UK, or Switzerland, the GDPR (and UK GDPR) applies to our processing of your personal information.

• Controller: DOUBLE8 GAMES is the controller of your personal information for the Services.
• Legal bases: We process personal information based on your consent (for example, for personalized advertising), our legitimate interests (such as operating, securing, and improving the Services and measuring advertising), the performance of a contract (providing the Services you request), and compliance with legal obligations.
• Your rights: You have the right to access, rectify, erase, restrict, or object to processing, the right to data portability, and the right to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details in Section 14.

12. Service Providers and Advertising Partners

We work with trusted third parties to operate and monetize our Services. Depending on the App, these may include, among others:

Advertising and mediation: Google AdMob, AppLovin (MAX), Unity Ads, ironSource (LevelPlay), Liftoff/Vungle, Mintegral, Pangle, InMobi, Chartboost, Smaato, Yandex, PubMatic, Amazon Publisher Services, BidMachine, Digital Turbine (Fyber), and TikTok / TikTok for Business (ByteDance).

Analytics and attribution: Google Firebase, Google Analytics, and our mobile measurement partner (MMP) Adjust and/or AppsFlyer.

App stores, infrastructure, and other providers: Google Play, Apple App Store, and cloud hosting providers such as Amazon Web Services (AWS) and Google Cloud.

These partners process data under their own privacy policies. We encourage you to review the privacy policies of any third-party service you use in connection with our games. We update this list from time to time as our partners change.

13. Governing Law

This Privacy Policy and any matter relating to your personal information are governed by the laws of the Socialist Republic of Vietnam, without regard to conflict-of-laws principles, except where the mandatory data protection laws of your country of residence (such as the GDPR or CCPA) provide you with additional rights, in which case those laws apply to you to that extent.

14. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

We will respond to your request as soon as reasonably possible and within the time required by applicable law.